FAQs
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If you have a special VIP discount that is to be used on its own and not stacked with any other offers (Other Discount promo codes etc)
If you place an order with multiple discounts, we will need required payment to override one of the codes and the balance will need to be paid before we proceed with your order.
Thank you for following this rule!
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Apply a piece of tape horizontally on your nail
Mark the edge of the nail with a pen (Repeat for fingers)
Remove tape and place onto the millimeter side of a ruler, and note down each finger’s width in mm
For the coin method: Reference our MEASURE HIGHLIGHT & send the pictures to our DMS (@kessii.studio)
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Clean & wash your hands
Push back your cuticles with cuticle pusher, make sure not to touch your natural nails after prep to avoid oil transfer
Buff the surface of your nails with the buffer, then wipe off with alcohol wipe
File press ons to fit your exact cuticle shape
Apply glue / adhesive tabs to your natural nails and place it just under cuticles
Glue or stick the press ons to your nails, hold for 30 seconds
Avoid water if possible for next 2 hours
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Fill a bowl with warm water & tiny drop of dish soap
Apply oil to cuticle area Soak nails for 10-15 mins
Gently push press on away from cuticle area
Remove glue residue from your nails with file
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YES! All handmade nails are reusable. Because your nails are made with salon products, they are strong and durable.
Best application method to reuse the nails: Tabs applied on the back of press on, and liquid glue on your natural nails. This creates a nice barrier so you can easily remove the glue from the back of press on
WHEN USING ADHESIVE TAB: Nails can be reused over and over. Simply clean off the used adhesive tabs from the backside of the nails.
WHEN USING GLUE: Gently remove nails, once removed softly file away excessive glue from underside.
Be patient and gentle when removing your claws so you can protect your natural nails, and preserve your enhancement claws!
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3-10 Business Days
We take great care in designing and hand crafting your set, if you have purchased multiple sets we may require more time.
The earlier you put in your order when we open, the closer you are to the front of the queue. This means we can dispatch shortly after ordering.
If you wish for your nails to be processed faster (1-3 business days) , please add the rush fee listing to the checkout. Find it here
Any additional questions, please feel free to contact us below or message us on IG
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Shipping Times are as follow:
Australia Post Standard (3-5 Business days) *
Australia Post Express (1-3 Business days) *
New Zealand Standard Shipping ( 5-7 Business days)
International Shipping ( 1 week - 3 weeks) Please message us to find out more specific times
As all sets are custom made per customer, we cannot refund or exchange your order! If there are design changes, please let us know ASAP as we can make adjustments before we begin making the set.
*Once Australia Post accepts our parcels, we are not responsible for any theft or missing parcels that occurs after. Our shipping does not include signature on delivery.
*AUS POST now only delivers Standard Shipping on Mon,Wed, Fri’s this is their new schedule. Please if you require urgently, choose Express Option
Pick Up Option: This option is available for FREE, the pick up is at an Eastwood, Sydney NSW Residential address, we cannot meet you at the station. Please only choose this option if you can travel to the address.
We do not offer refunds for our master classes.
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DO:
Avoid water for 1-2 hrs after application
Wear gloves when dish washing
Put them back on the card so you don’t lose any
Restore the gloss on the press ons, use an alcohol wipe
DON’T:
Use nails to open cans and open packaging
Hot Baths (weakens the glue)
Trim/ cut / or excessively file the press on, this will break the top coat barrier and cause chipping, and impact the longevity of the nails
Avoid cuticle oil right after application as this will make the glue slippery
We cannot be responsible for replacements if you damage your own nails
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Wear time depends on how well you prep your natural nails before application! The key to longer wear time is to follow our “How To Apply” Steps.
Adhesive Tabs: 1-3 day wear ( temporary wear)
Nail Glue: up to 2 weeks (Re-glue if needed)
Tabs with a layer of glue: 1-2 weeks
Nails with charms are delicate, please take extra care when wearing.
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Uh Oh! You’ve lost a nail? or perhaps you got the measurements wrong and need different sizes.
Please specify which fingers you need replacing
Add this item into your cart to reflect the amount of nails you need replacing ( 1 nail = $6, 2 nails = $12 )
This purchase will also cover shipping ENTER CODE: NAIL4ME to void the shipping cost
*please note that colours may change or fade over time but we will try our absolute best to match your set. This will not come with a prep kit, additional prep kits can be purchased here.
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No problem, if you ordered the wrong size or measured incorrectly, you can always buy a replacement for the ill fitting nails!
Unfortunately we are not responsible for wrong sizing. It is important to measure carefully before ordering! We will text you for secondary measurement images (Coin Pics) This will also help us determine your sizing
We will not be able to remake any fingers:
if the design s ever so slightly uneven, everything is hand drawn and hand made so there is a potential it may not be absolutely perfect every time
if you have damaged them during the wears
if you have spilt glue on t
if you have measured incorrectly
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Your set will have the exact same design as the photo! However do keep in mind depending on what shape & length you choose
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There are messages displayed across the website on when we are closed for orders, please do not place an order during this time. Your order will be cancelled or delayed to prioritise those who have ordered during the open days.
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Find all info on our SHAPES highlight on instagram here https://www.instagram.com/kessii.studio/
Contact us
Contact us
For fast replies please send message to @kessii.studio on IG